Cancellation Policy

Priest bookings

• You may cancel a booking while its status is Requested or Confirmed from My Bookings.
• If the Priest declines or cannot attend, you may choose another available Priest or contact the Purohit team for help.
• Once the ritual has started or is marked complete, it cannot be cancelled in the app. If there is a problem, raise an issue from the booking.
• For a long-distance booking, travel and accommodation arrangements must be agreed with the Priest in the booking conversation. Costs already committed may affect any refund.

Pooja material kits

If a store has accepted an order or started preparing or delivering a kit, costs already incurred may not be refundable where those costs were disclosed before confirmation. The store or customer-care team can help with a specific request.

Remote and custom services

For japam, homam, abhishekam, temple services or a ritual arranged on your behalf, the applicable cancellation terms will be shared before the arrangement is confirmed. A cancellation may not be possible after temple, Priest or material arrangements have started.

Refunds and complaints

When a refund is due for a real payment, it will be returned to the original payment method and follow the payment provider's processing time. The current pilot may show test payment records only; those records do not charge or transfer money.

This policy does not limit consumer rights that cannot be excluded under applicable law.